Frequently Asked Questions

Shopping at tvworldonline.com is easy and secure. Placing an online order requires just a few steps:

• Select an item you would like to purchase, and then click the Add to Cart button from either the quick view or product detail page.
• You can then choose to continue shopping which would allow you to browse and add more products, or you can go directly to Checkout.
• If you choose to continue shopping, when you have finished browsing and adding products to your Shopping Cart, please click on the Shopping Cart at the top right corner of page, and follow the Checkout steps.
• During the Checkout process, you will be asked for the delivery address and payment details.
• An email will be sent to your email address containing confirmation of receipt of your order and an order number.

• We only accept online payments made at the time of placing your order. You can pay for your orders via all Major Debit and Credit Cards, Net Banking, Wallet Payment, UPI or other available payment modes. Your payment information is encrypted and stored safely and securely by the Payment Gateway provider.

• No, we currently Not offer Cash on Delivery for payment of your orders.

• Your payment transaction may fail for reasons such as submission of incorrect payment details or exceeding your transaction limit. Most failures are recorded based responses sent by your bank. Since the payment is handled by your bank and a payment gateway partner, we receive only limited information regarding the payment failure.
• If you have been charged for your failed transaction, please wait at least 48 hours for an automatic refund or contact your bank.

• Currently we accept returns of products only if they are certified as Dead on Arrival (‘DOA’) by our Authorized service representative. The Process for initiating a return shall be as follows:
• If your Order has any performance issues, please contact our Customer Care and inform about the issue. The Service representative shall visit You and analyze the product. Once the product has been certified as DOA by our representative on its discretion, he will seal the product along with all its accessories in the original packaging box and will direct you to return the device to the Us. Please ensure the DOA seal is not tampered with when returning the product.
• A request will be initiated by you to arrange for pickup of the product by calling our Customer Care. Before accepting a return our logistics partner will ask you to share a copy/image of the DOA Sealed product and the DOA Certificate.